Privacy Policy

1. Overview

This Privacy Policy explains how Sutra Services (“we”, “us”) handles personal information when you visit sutraservices.in or contact us through it. We collect only what we need to respond to you and to improve the website, and we do not sell personal information.

2. Information we collect

Information you provide. When you submit the contact form we receive your name, company, work email, phone number, website and the project details you choose to share (such as your business, goals, project type, budget range and timeline).

Technical information. Like most websites, our hosting provider processes technical data such as IP address, browser type and request logs to deliver the site securely and prevent abuse (for example, rate-limiting repeated form submissions).

Analytics (only with consent). If you allow analytics, we may use services such as Google Analytics, Google Tag Manager or Microsoft Clarity to understand how the site is used. These tools are not loaded unless you consent.

3. How we use information

• To respond to your enquiry and discuss a potential project.
• To prepare proposals, estimates and project communication you request.
• To keep the website secure, prevent spam and diagnose technical issues.
• With your consent, to measure and improve the website experience.

4. Cookies and local storage

We store small preferences in your browser's local storage — your theme (light or dark) and your analytics consent choice. These are not used for tracking.

Analytics cookies are set only after you select “Allow analytics”. You can change your choice at any time by clearing this site's data in your browser.

5. Sharing and service providers

We share personal information only with service providers that help us operate — for example website hosting, email delivery and, with consent, analytics — and only as needed for them to provide their service. We may disclose information where required by law.

We do not sell or rent personal information.

6. Retention

We keep enquiry information for as long as needed to respond and, where a project follows, for the duration of the relationship and any period required for legal, accounting or reporting purposes. You can ask us to delete your information at any time.

7. Security

We use reasonable technical and organisational measures to protect personal information, including encrypted connections (HTTPS), validated form input, restricted access and keeping credentials out of application code. No method of transmission or storage is completely secure, but we work to protect your information.

8. Your rights

Subject to applicable law — including India's Digital Personal Data Protection Act, 2023 where it applies — you may request access to, correction of, or deletion of your personal information, and you may withdraw consent you have given. Contact us using the details below and we will respond within a reasonable time.

9. Changes to this policy

We may update this policy as the website or our practices change. The “Last updated” date above shows when it was last revised.

10. Contact

For privacy questions or requests, contact us via sales@sutraservices.in.